Susan Robb

BACP · United Kingdom

Person-centred counsellor offering steady support

Experience

4 years

Practising in

United Kingdom

Languages

English

Session type

Online only

About Susan

Susan Robb helps people manage stress, anxiety, depression and trauma. She also supports those facing relationship strain, grief, addiction concerns, parenting pressures and changes in work or life circumstances. Her practice covers a wide range of difficulties including eating and sleeping problems, anger, low self-esteem, ADHD, bipolar mood concerns, intimacy worries and issues relating to LGBT identity.

Susan works in a person-centred way, keeping the conversation focused on what matters to each person.

Background and approach

She aims to create a warm, non-judgemental space where people can speak freely and be heard. Sessions are shaped around the individual rather than a fixed formula. Her background includes work in schools, charitable settings and independent practice.

Those roles have given her experience with many different life situations and everyday stresses. She brings that practical experience into sessions to help people find realistic ways forward. Susan describes herself as compassionate and respectful of each person’s pace.

She listens for what a person needs most and adapts her style to suit that. The relationship between counsellor and client is central to how she works. People who meet Susan can expect short, focused conversations about what is troubling them and collaborative steps to address it.

She aims for clear, manageable goals and practical coping strategies. If someone wants to learn more or start therapy they follow the platform’s matching and booking steps.

What Susan works with

Primary focus

Also works with

Sessions & fees

Therapeutic approaches and how online sessions help

Susan works primarily from a person-centred standpoint which focuses on attentive listening and building a trusting relationship. This approach helps when someone needs space to talk things through and gain clarity about feelings and choices.

She also draws on evidence-based therapeutic techniques to suit individual needs, using practical tools to manage stress, mood and anxiety. These techniques tend to focus on changing unhelpful patterns and developing coping skills for everyday situations.

Choosing the right approach is part of the work together. The therapist and client discuss goals, preferences and what feels most useful. They adjust methods over time so the care fits what is actually helping the person move forward.

Online sessions give flexibility for different life rhythms. Video calls allow face-to-face contact when people prefer it; phone sessions can be a good option when bandwidth is limited or for a shorter check-in. Live chat and text-based messaging suit those who find writing easier or who need support between calls. These formats make it simpler to slot therapy into busy days and to maintain continuity of care for people in different locations.

Session length	Typically 50 minutes
Client ages	Adults, 18 and over
Fees	Subscription via BetterHelp, cancel anytime
Insurance	Not billed directly

Questions people ask

What kinds of problems does she help with?

Susan supports people dealing with stress, anxiety, depression, trauma and abuse, relationship and intimacy issues, grief, addictions and career concerns. She also works with parenting challenges, eating and sleeping problems, anger, low self-esteem, ADHD and bipolar related worries.

How would you describe her therapeutic style?

She follows a person-centred approach that focuses on listening and building trust. Sessions are collaborative and tailored to each person’s pace and priorities.

What is her experience working as a counsellor?

Susan has four years of experience in counselling across schools, charities and independent practice. That mix gives her practical insight into everyday pressures and life transitions.

What professional credentials does she hold and where is she based?

She holds BACP accreditation and practices in the United Kingdom.

Can I see her if I live outside the UK?

Sessions are offered in English and international clients are not currently accepted.

What session formats are available?

Therapy is offered through video calls, phone sessions, live chat and text-based messaging to suit different preferences and schedules.

How are costs arranged?

Cost varies by location and therapist availability and sessions use a subscription that can be cancelled at any time.

What are the first steps to begin therapy?

Start by selecting the Start Therapy button, complete a short matching questionnaire and then schedule sessions according to therapist availability.