Pauline Crossfield
Calm, client-centred support for change
About Pauline
Pauline Crossfield helps people facing stress, anxiety and low mood to talk through what matters most. She is a counsellor who aims to make it easier to take the first step towards change. Pauline uses a calm, accepting manner so people feel heard rather than judged.
She has five years of professional experience and holds BACP registration, which is listed as her credential. Pauline focuses on issues such as relationship strain, grief, trauma and compassion fatigue as well as supporting people working through identity and LGBT-related concerns.
Background and approach
She also helps with self-esteem, life transitions and practical coaching around coping skills. Her approach is rooted in client-centred therapy, which means sessions are shaped around each person’s needs and pace. In practice that looks like listening carefully, reflecting back what is said, and helping clients find their own solutions.
Pauline aims to create a welcoming space where honest conversations can happen. Sessions can be suited to people who prefer talking things through in a steady, non-directive way. She encourages small steps and practical strategies alongside emotional reflection.
The emphasis is on making change feel manageable rather than overwhelming. Pauline works from the United Kingdom and conducts appointments in English. She supports people who want a collaborative, respectful style of counselling and who value being treated with empathy and clear communication.
What Pauline works with
How Pauline works
Listed by Pauline among the ways they work.
Sessions & fees
How client-centred therapy works online
Client-centred therapy focuses on giving people space to talk and be heard. The therapist reflects back what is said, helps clarify feelings and follows the client’s pace. This approach can be useful for anxiety, low mood, grief and relationship concerns where understanding and acceptance are needed.In practice, this means conversations are collaborative. The therapist and client work together to identify goals and try different ways of coping. Over time they adjust the approach based on what feels most helpful for the person seeking support.
Online appointments are offered as video calls, phone sessions, live chat or text-based messaging. Video is close to an in-person session and works well for deeper conversations. Phone sessions need less bandwidth and can be a good option for shorter check-ins. Text messaging and live chat suit people who prefer writing or who want flexible, ongoing contact between fuller sessions.
Many people find online therapy makes it easier to fit counselling into a busy life. It allows for appointments from different locations, quicker check-ins and a mix of formats to match energy, time and comfort. Registered or accredited professionals can help pick the right mix of approaches and formats based on individual needs and goals.
| Session length | Typically 50 minutes |
|---|---|
| Client ages | Adults, 18 and over |
| Fees | Subscription via BetterHelp, cancel anytime |
| Insurance | Not billed directly |
Questions people ask
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Areas of focus
What this therapist works with
Most often
Also listed
- Coaching
- Compassion fatigue
- Coping with life changes
- Family conflicts
- Grief
- LGBT
- Relationship issues
- Self esteem
- Trauma and abuse
Therapeutic approaches
- Experience
- 5 years
- Registered with
- BACP
- Languages
- English
