Nicola Heaps

Approaches that guide online counselling

Client-Centred Therapy focuses on the person’s own experience. The counsellor listens without judging and helps the client name feelings and priorities. This approach can be useful for grief, low self-esteem and emotional overwhelm.

Solution-Focused Therapy looks for small, practical steps and uses short-term goals to create change. It helps people who want to try concrete actions and see measurable progress, for example with stress, relationship communication or coping with life changes.

Finding the right approach is a collaborative process. The therapist will talk with the client about their goals and preferences and then try methods that fit. If something isn’t helping, they can adjust the style together until it works better.

Online therapy offers practical flexibility. Video calls let people use visual connection for a fuller conversation, while phone sessions work well when bandwidth is limited or a shorter check-in is needed. Live chat and text-based messaging suit those who prefer writing, want brief ongoing support or need to work sessions around busy days. These options make it easier to fit counselling into everyday life and keep continuity between appointments.